Last month, ATD released their 2019 State of Healthcare Training and Trends report, covering hot topics that healthcare organizations are currently navigating, such as the switch to value-based care, how organizations are preparing for the nursing shortage, and what these changes mean for compliance and patient safety.
As the exclusive sponsor of the report, we were thrilled to partner with ATD because of our shared passion to empower talent development professionals in the healthcare industry. Leading up to the publication of the new report, ATD research analyst Shauna Robinson hosted a live webcast with healthcare industry expert Jacque Burandt to discuss key findings from this year’s data.
Healthcare as an industry is still in the relatively early stages of training and talent development. This means healthcare leaders are still on the journey to discover the most effective learning tools and training methods. During the webcast, Jacque challenged healthcare leaders to ask themselves these questions:
With extremely slim profit margins (less than 1%) and the need to balance staffing ratios during training, healthcare is time poor and budget restrained. So, what learning strategies are working?
Specifically, when discussing delivery methods, Jacque discussed using a blended training approach and emphasized moving towards “bite sized learning.” Healthcare professionals are strapped for time, so training must fit into their jam-packed work schedules. Jacque explained that healthcare workers have time constraints tailored around precise patient needs, for example, when administering medications and treatments, changing linens on beds, taking patients to appointments within the hospital, and so on. This regimented schedule creates a significant challenge when it comes to training – a problem that pull-out training sessions can make even more difficult. We heard her loud and clear: don’t waste a minute of their precious time!
By building microlearning into training programs, leadership can meet busy clinicians where they are without disrupting their busy day. Microlearning is a form of continuous training that breaks down macro information into small, bite-sized pieces of content that is delivered repetitively over time. This form of learning, versus classroom training or one-off training exercises, is scientifically proven to increase knowledge retention and drive durable behavior change.
The aim of Qstream’s mobile microlearning platform is to combat the Forgetting Curve, which is a scientifically proven concept that shows 79% of new information is forgotten within 30 days. Qstream combats the Forgetting Curve with two microlearning principles: the Spacing and Testing Effects. Using these principles — and engaging learners with continuous testing over spaced intervals of time — has led to an improvement in knowledge recall by as much as 170%.
Additionally, 69% of Companies surveyed described scenario-based learning as one of the strategies and tools they used to improve learner engagement, knowledge retention, and skill reinforcement. As noted in our blog earlier this year, scenario-based training and testing, combined with a broad range of contexts, engages the emotional learning system to enhance learning. Scenario-based learning “draws the learner in” so they see themselves in the situation, effectively engaging visual representation areas of the brain while simultaneously training the skills needed to react to any situation.
What’s not working? From the chart above, you can see that only 4% participating organizations are using gamification in their healthcare training initiatives. Jacque gave an example of an organization using gamification, which “ended up bombing because nurses just didn’t want to play games…” She noted that some “millennial” healthcare professionals found the games amusing, but it didn’t add value across the board. While we don’t recommend ‘shoot the duck’ type games for effective learning, Qstream’s use of “game-mechanics” such as leaderboards with peers competing for points, is proven to keep participants of all ages and abilities engaged.